Shipping and Return Policy

This policy applies to orders placed on Care&Chic and shipped within the United States.

Shipping Policy

Order Processing

Orders are processed within 1 to 3 business days before shipping.
Once your order ships, you will receive a confirmation email with tracking information.

Shipping Area

We currently ship within the United States only.

Estimated Delivery Time

Delivery typically takes 5 to 10 business days, depending on the product and delivery location.
Estimated delivery times are shown at checkout and may vary due to carrier delays or peak periods.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location.
All shipping fees are displayed clearly before you complete your purchase.

Order Tracking

After your order ships, you will receive an email with a tracking number.
You can also track your order using our Track Your Order page.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at support@careandchic.com within 7 days of delivery.
We will review the issue and provide a replacement or refund when applicable.

Return Policy

Return Window

We accept returns within 14 days of delivery.

Return Eligibility

To be eligible for a return, items must be:

  • Unused
  • In original packaging
  • In the same condition as received

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please:

  • Email support@careandchic.com with your order number.
  • Wait for return instructions from our support team.
  • Ship the item back using the provided return details.

Returns sent without authorization may not be accepted.

Refunds

Once we receive and inspect the returned item, refunds are issued to the original payment method.
Refunds typically appear within 5 to 10 business days, depending on your payment provider.
You will receive an email confirmation once your refund is processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong or defective item.

Contact

If you have questions about shipping or returns, please contact us at
support@careandchic.com 

We typically respond within 24 business hours.