Frequently Asked Questions (FAQ)

Welcome to the Care&Chic FAQ page.

Here you will find answers to the most common questions about orders, shipping, returns, and support.

If you need additional help, contact us anytime at support@careandchic.com

Orders and Shipping

1. How do I place an order?

Browse our collection, choose the products you like, and click Add to Cart.

When you are ready, proceed to checkout and complete your purchase securely.

2. Where do you ship?

We currently ship within the United States only.

3. How long does shipping take?

Most orders are delivered within 5 to 10 business days, depending on the product and delivery location.

Estimated delivery times are shown during checkout.

4. How can I track my order?

After your order ships, you will receive a confirmation email with a tracking number.

You can also track your order using our Track Your Order page.

Returns and Refunds

5. What is your return policy?

We accept returns within 14 days of delivery.

Items must be unused, in original packaging, and in the same condition as received.

Please review our Shipping and Return Policy for full details.

6. How do I start a return?

Email us at support@careandchic.com with your order number.

Our support team will guide you through the return process.

7. Are any items non-returnable?

Some items may not be eligible for return due to hygiene or safety reasons.

Details are listed in our Shipping and Return Policy.

Payments and Discounts

8. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

9. Can I use more than one discount code?

Only one discount code per order can be applied.

10. How do I apply a discount code?

Enter your discount code during checkout in the designated field.

The discount will be applied automatically.

Account and Support

11. Do I need an account to place an order?

No. You can place an order as a guest.

Creating an account allows faster checkout and easier order tracking.

12. How can I contact customer support?

You can reach us anytime at support@careandchic.com

We typically respond within 24 business hours.

Still have questions?

We are happy to help.

Thank you for shopping with Care&Chic.